Return and Refund Policy

At VOLRYMLUX, customer satisfaction is important to us. If there is a problem with your order, please contact us and we will do our best to resolve it.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, and in its original packaging. You may also be required to provide your order number and proof of purchase.

Please contact us before returning any product. Do not send products back to the address shown on the original package unless we specifically instruct you to do so.

Returns sent without prior authorization may not be accepted.

How to Request a Return

To request a return, contact VOLRYMLUX customer support through the contact information provided on our website.

Please include:

• Your order number

• Your full name

• The reason for the return

• Photos or videos of the product if it arrived damaged, defective, or incorrect

If your return is approved, we will provide you with instructions on how and where to return your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible and provide clear photos or videos showing the problem.

After reviewing your claim, we may offer a replacement, refund, or another appropriate solution.

Change of Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer want the item, please contact us within 30 days of receiving your order.

Approved change-of-mind returns must be unused and in their original condition and packaging.

Unless required otherwise by applicable consumer law, return shipping costs for change-of-mind returns may be the responsibility of the customer.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other reasons where permitted by applicable law.

Personalized or custom-made products may also be non-returnable unless they arrive damaged, defective, or incorrect.

Please contact us if you are unsure whether your product is eligible for return.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment processor to process and display the refund.

Original shipping charges may be non-refundable unless the order was incorrect, damaged, defective, or applicable law requires otherwise.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.

You can then contact VOLRYMLUX if you still cannot locate the package, and we will review the situation and available options.

European Union Customers

If your purchase is covered by European Union consumer protection rules, you may have a legal right to withdraw from an eligible distance purchase within 14 days of receiving the goods, without providing a reason.

This statutory right is separate from any additional return rights offered by VOLRYMLUX.

Certain exceptions may apply, including for some personalized, perishable, sealed hygiene, or other legally excluded products.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

Contact Us

For questions about returns, refunds, damaged products, or your order, please contact VOLRYMLUX through the contact information provided on our website.

Last updated: September 2026